Customer Testimonials
As always, courteous outstanding service. We find the service video very helpful. Good to see underside of car. Thanks very much.
We had a very positive experience. Also, there was no up charge like many dealers in 2022 .
Great experience! Fabrizio was great and I love joy! Transaction was smooth! Will definitely return for all my mini needs.
In my previous experiences with your dealership was alway satisfactory and pleasant. The service was always well done and my Mini always came back shining.
Very accommodating for a recall even without an appointment. Total follow through on keeping me informed regarding about the car being ready for pick up. Bravo!!!!!
Very fast efficient, knowledgeable on every aspect of the car buying process to end delivery.
Great service, very responsive and attentive to our needs, very helpful in getting us the car we wanted.
Everyone we met with was helpful and informative. A real pleasure to do business here!
Prompt and courteous service. They are customer focused, which I appreciate. Would recommend them to anyone.
Service was excellent, the serviceman was very knowledgeable and courteous. I was satisfied with everything
Not gonna say too much!! LOVE!!
It was fine. I wished they had washed my car given the amount of money I spent. Comfortable waiting area.
Great pople, especially Kara and Scott. I am satisfied with a services provided at Mini.
Got me in really fast to fix brakes and got a loaner too. Very grateful to them to squeeze me in when the brake light came on before a 700 mile trip in a few days!
It was super easy buying experience with good communication.Car arrived earlier than I expected. Great
Great service by great folks. They take great care of my mini countryman JCW. Best
I have been a customer for the last 5 years. Excellent service and very helpful staff.
The dealer went out of its way to get in a part quickly and install it so I could leave on a planned trip! Excellent service from parts and repairs!
The service person named Lou was very helpful and did not push any additional services. He was fast, efficient and customer oriented.
Good sales person Didn’t like dealership fee… Car was ready Transaction was efficient and fast
There was a faulty part fitted after my recent service. The dealership arranged for the car to be towed, a loaner available at very short notice and for repairs to be carried out very quickly at no cost to me. Scott Miller was very proactive and extremely helpful. I could not have expected more from the unfortunate situation
I cannot say enough about my experience at MINI of Fairfield County. Jeff Laporte sold me my Countryman in May. He was friendly, professional, and helpful. He made sure I got a good value for my trade-in and that I was thoroughly happy with my new purchase. I never felt that slimy feeling you get at most dealerships when you know they're trying to take advantage of you. I would buy another car from Jeff and from MINI of Fairfield County again in a heartbeat.
Accommodating team and excellent service. Always a good experience based on three or four visits
Great service center…. Everyone is very attentive and pleasant to work with. Makes service appts a breeze.
Bought many of car in my day the BEST dealer never Everyone was so polite and so helpful would buy many more cars from them just for the great service
Problem was correctly identified and corrected. Was given good advice from the staff on how to maintain the vehicle.
Fabrizio Reda was extremely competent, Joy very helpful, I am very pleased with the whole experience.
Courteous and knowledgeable staff. Responsive to my requests. I was kept informed of progress and notified of delays. No complaints!
Everyone was very helpful and courteous. I would recommend Mini if Fairfield to anyone looking for a Mini
it is a nice area: clean, quick, helpful service,, good coffee. Good communication with the service dept.
I feel like the service here has greatly improved since 1) they began offering home pickup/dropoff of vehicles 2) they have started including a video walkthrough of the car while it's on the lift showing what they're inspecting and what they've found. This definitely makes for a 5 star service experience for me!
Incredible response and customer service. Like the old days- when customer service mattered to businesses and employ ease were trained to treat customers as though the were valued. Refreshing. And in addition, obviously important- skilled and trained mechanics doing only that which is needed - and doing it for a fair price. I award Mini of Fairfield 10 stars !
Very helpful in confirming previous diagnostics and recommending measures to set sensors. Passed emissions the next day!
No Wait, finished quickly, same loaner as my car. What’s not to like? Will go back
Jeffrey Laporte was so helpful! Made the entire experience of buying our certified preowned highly enjoyable. The entire team was responsive, friendly and professional.
My service person, Lou, was knowledgeable. I was ordered a loaner car and my car was ready for pickup that same day.
They were very helpful and nice throughout the process, and I love everything about my new car!
Always a great experience, very communicative and patient in sharing options and while I make decisions…though nothing is ever wrong with my car, just maintenance decisions.
Whole experience was very pleasant Jeff very knowledgeable about options and very nice to work with
Got my car back same day, when I was not expecting it for 3 days
Service on time. Car cleaned and provided recommended updates without being pushy. Have been happy with them for six years now.
Jeff was not only super friendly but extremely helpful in all aspects. Would happily buy another car from him!
Such a top notch team! Plus a really great space to wait while my car was being serviced.
Top notch service and very honest! The video the team sent me of the inspection on my car was awesome.
So Responsive to my service inquiry and I love the video explanation of all services!
the woman at the switchboard connected me immediately with the service department. lou merturi scheduled a pick up. basilio came and drove my car to the dealership for service. they completed the work that same day and redelivered the car. they even gave it a courtesy wash. excellent service all around
I’ve only been there twice but the staff are very nice and it’s a pleasure to to go. I fell comfident about bringing my car.
Concierge service was great, picked up our car from our driveway, completed the service and redelivered it the same day… even sent a video of the work completed!
Great customer service. Very helpful and communicative. Told us what we needed to know. Was patient.
I was really pleased with my car on return, customer service was excellent. Kept me informed throughout the whole process.
Great experience and great service. Everything went smoothly. You can’t go wrong. Lots of fun
Always receive great service here and a loaner car is a great benefit. In addition having my car washed and fluids topped off is a very welcome surprise!
Very great service and highly recommended. I will definitely come back and check out more cars in the future
Super friendly - always responsive - never pushy - have been a customer for +20 years and on my third Mini
Excellent service, great communication. A pleasure to work with! Very impressed! Cara was awesome and loved the technician's video walk-through! Was not expecting our car to be cleaned. That was a nice bonus! Over a 3 hour round trip without traffic (there is ALWAYS traffic) but well worth it! There's a Mini dealership 20 minutes from us, but we choose to go here.
Fantastic service and nice to walk Cara is great to deal with in service dept. Happy I bought in Fairfield
Very accurate diagnosis of issues. Service advisor was very helpful and pleasant to deal with.
Everyone was extremely helpful. From my first phone call, the service team helped me get towed and back on road fast. I was so grateful
Good attention to detail in service dept, easy loaner scheme and very helpful video afterwards of the work they performed
Very professional and courteous. Met deadlines and delivery dates. Checkout and turnover were very efficient
The video overview was great - customer service was prompt and informative- service was quick- thank you
Picked up my car. Sent me a video inspection. Provided the service necessary, and returned my car to my driveway. Easy!!
Jeff was very resourceful in helping us find a mini in this crazy car buying environment. His follow through was excellent as well.
ffld county mini can be counted on for solid work on your mini, plus they honor your time constraints. a little pricey but worth it.
I’ve been going to this dealership for almost 15 years with 3 different MINI Cooper vehicles, they have always done an amazing job for us, often going above and beyond to service us.
They handled my repair quickly and seemed committed to resolving an issue with my tachometer. They also addressed a recall issue with the passenger seat – and charged no fee for the work.
Friendly, competent and reliable service - I can always depend on a fair estimate and competitive pricing.
They helped me with an emergency flat tire in a timely manner and were very friendly.
I almost did not buy my 3 Mini from the dealership because service has been so poor What an amazing change!!! Front team members very helpful and polite! Service done on time and my car was washed inside and out! In the past this was never done Thank you and keep it going!
Fabrizio was prompt getting in touch with me and great to work with. Whole process was smooth and efficient. Very professional dealership.
The service representative took time to understand what was needed and suggested options for review and consideration
My representative, Liz Escobar, was great to work with. She was friendly, professional, helpful and good about following up on my questions.
Everyone was friendly and accommodating. Although I only went in for an oil change, they checked to make sure I didn't need anything else after barely driving for two years, which gave me peace of mind.
Great customer service as always. They were courteous and timely. Thank you, very much appreciated.
Jeff Laporte reached out to me to let me know the car I was looking for came into inventory. He was pleasant and helpful throughout the purchase process.
Jeff was knowledgeable helpful pleasant and worked to accommodate our wants staying within our budget. There were no surprises and Mini and Jeff was sincere in to maintain us as Mini Customers
Joy was great help and very professional the delivery was smooth and she made it convenient
Although the service was as expected and employees were friendly…I waited for a simple tire swap and balance for 5 hours. Put me in grid lock traffic and my entire day was shot not getting home until after 5pm after leaving my home at 10am. Please consider giving a car to those of us that are committed to servicing our mini with you, regardless of the fact that we just moved here so of course didn’t buy it from you. I’m a customer- you take care of my car - you are storing my winter tires…I should ...
We have just ordered our 5th mini from this dealer and they are a pleasure to deal with. We have never been disappointed from the sales or service staff, the receptionist or the quality of the maintenance crew. When I order parts, they have been helpful and courteous. Most important is that we continue to be impressed with our mini automobiles. Keep up the Great Work!!!!
Absolutely Awesome Fabulous Staff Wonderful Technician They even sent me a video of the mechanic checking my car explaining exactly what needed to be done Best service I have ever received. All around Excellent Experience from the moment I walked in greeted by the fabulous Front Desk Staff to the Mechanic who was Outstanding I highly recommend them!
The service was wonderful, they picked me up and dropped me off. They spent a long time trying to diagnose a problem with the computer and they kept me posted along the way. They figured it out and got it fixed up. Very professional and courteous.
Excellent service and follow up. Advisors are friendly and knowledgeable. Love working with them. Thanks
Everything about dealing with the service at mini of Fairfield was assume. Quick,Friendly, Efficient.
Fabrizio was forthright, clear and welcoming. He answered all of our questions and we never felt pressured or pushed. I have also never had such a pleasant experience making the initial payments or setting up the accounts. Direct, fast and less than 40 minutes!!
I’m gonna Fairfield County was very helpful in every aspect of my journey of buying a new car
Everyone there was pleasant and knowledgeable. I was kept informed ion the status of my car. Liz Escobar is always so wonderful to deal with.
Great care, listened to my concerns and addressed issues in a timely and efficient manner.
The service department is welcoming and extremely clear in what will happen and how much it will be. No surprises and easy to get a loaner. Great communication throughout.
Service department scheduled our appointment in a timely manner providing us with a loaner car. Very helpful and accommodating with our scheduling. Thank you!
Easy as can be. Scott was professional and friendly. Repairs were completed quickly. Thank You
From booking to paying, Polite on time service. They were very informative about a weird animal nest in my car.
I was very pleased with their service and they were very helpful in providing a loaner car. Have always had my car serviced from and will continue to do so.
Excellent, personal service! Great staff! The video summary when service was completed was a fantastic bonus!
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