I went there for service. The receptionists and technicians are knowledgeable and cordial. The patiently answered all my questions. I feel safe after they fix the warning notification on my car. I really appreciate their help.
The service the salespeople the whole experience was excellent. Highly recommend
John in Service is a rock star. I brought my Clubman S in for a failed module, and John took ownership of the issue to the point of resolution. The car is running great again!
This is my second time using this service department. I swear it gets better and better each time I go! Peter Reed and the young lady that sits next to him are an absolute joy to work with. Very attentive and cheerful! I dropped off my mini for a convertible top issue and an annual service, I couldn't make it in the next day due to my work hours but Peter was understanding and generous in allowing me to hold on to the loaner for an additional day. I came in this morning to pick up my mini and they had even vacuumed and cleaned the interior for me 🙂 Excellent service department!
I've had my mini serviced several times at Mini of Fairfield County.Even though I didn't purchase my Mini Roadster there, they've always treated me like one of the family. Always a nice loaner, when needed, no charge, no hassle. They've provided clear and consistent communication and they always explain what needs to be done and how much it will cost before they proceed with the work. Most recently, I had complex engine and sensor issues on my 2011 Mini and John worked closely with me and kept me in the loop. Great place! Great service! And because of this I just purchased another Mini there last week, where I found the salesman, Ryann Martins to be a knowledgable, well-informed and fabulous sales associate throughout the entire process.
Wonderful people. Very patient and helped me understand what exactly was going, and consulted the charges before proceeding with the work.
The whole process was a breeze and the staff was very easy to work with. Connor was great and very helpful and accommodating through the whole time we worked with him.
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